Section 1: Critical Success Factors and the Levels of Achievement
"Opportunity is missed by most people because it is dressed in overalls and looks like work."
- Thomas A Edison
Six Broad Categories
Section 1 of the form outlines the critical success factors. These factors are divided into 6 broad categories. Additionally, these categories were chosen for their congruency with Edison's stated General Education Competencies.
**Hold the cursor over the text for each category for more detailed information.**
Sixteen critical success factors have been incorporated within the defined broad categories. Employees are to be evaluated on the following critical success factors in relation to the tasks and duties described in the job description.
- Customer Focus: Approachability, Responsiveness
- Ethics and Values: Embraces Differences in Others, Professionalism
- Communication: Interpersonal Skills, Cooperation and Teamwork
- Critical Thinking: Problem Solving, Decision Making
- Work Effectiveness: Job Knowledge, Adaptability and Flexibility, Dependability
- Leadership: Ability to Manage Conflict, Coaching/Developing Others, Human Resources Management, Fiscal Accountability
The Levels of Achievement
For each of the critical success factors 5 levels of achievement have been defined.
**Hold the cursor over the text for each level to read the definition and operational requirements.**
**A rating of Needs Improvement is required to be discussed with Human Resources prior to the performance review process. At the performance review, the employee should be introduced to a well-defined performance improvement plan and clear set of goals for the next review period
***A rating of Unsatisfactory needs to be discussed with Human Resources prior to the performance review process.
The Performance Review Form
To aid you in this evaluation process, the Performance Review Form has been developed in a rubric format. To create consistency for this process throughout the College, the qualities that define the various levels of achievement for each Critical Success Factor have been listed. For example, the image below shows part of the Customer Focus section.