Communication Defined: Reads, writes, speaks, and listens effectively; applies effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
Category Word Cloud
The Word Cloud above was created from the definitions contained in the category Communication and the related Critical Success Factors. Only those definitions under the levels of achievement for the Excels and On Target were included in the Cloud. Note how the words others, relationships, communicated and effective are predominant.
NOTE: All employees and positions in the following exercises are fictional.
Communication Exercise 1: Interpersonal Skills
Rachel has been working as a Staff Assistant for 2 years. Among her various responsibilities are assisting full time and adjunct professors throughout the semester, directing or assisting students who come into the office or call with questions, and working with the budget.
To see how Rachel was rated on Interpersonal Skills, click on the Self Check below.
Communication Exercise 2: Cooperation and Teamwork
Francis has been working in the bookstore for two years. His responsibilities include inventory, stocking shelves and working at the book return window. He is also responsible for assisting the others at the register - especially during peak business times.
To see how Francis was rated on Cooperation and Teamwork, click on the Self Check below.