Work Effectiveness Defined: Demonstrates the skills and uses the technology necessary to collect, verify, document and organize information from a variety of sources; uses logic to determine effective solutions; understands job duties, college processes and related work; is dependable and can be counted on to complete work on time and in an accurate manner; can flex and adapt to changing goals and work requirements.
Category Word Cloud
The Word Cloud above was created from the definitions contained in the category Work Effectiveness and the related Critical Success Factors. Only those definitions under the levels of achievement for the Excels and On Target were included in the Cloud. Note how the words follow-through, timely, adapts, completed and reliable are among the predominant.
NOTE: All employees and positions in the following exercises are fictional.
Work Effectiveness Exercise 1: Job Knowledge
Ingrid has worked as a Technology Help Desk technician for the last three years. Her responsibilities include phone support for software and hardware problems, entering work orders for the technical support staff, working with walk-in customers and maintaining the information in the online support web pages.
To see how Ingrid was rated on Job Knowledge, click on the Self Check below.
Work Effectiveness Exercise 2: Adaptability and Flexibility
Vince is the manager of the residential hall, Palm Towers and has worked at the College for 4 years. Palm Towers houses 200 students and Vince supervises 4 residential assistants, one for each floor. Vince is also responsible for providing programming support and training, crisis management, personal conflict intervention and being in an on-call duty rotation.
To see how Vince was rated on Adaptability and Flexibility, click on the Self Check below.
Work Effectiveness Exercise 3: Dependability
Alyssia has worked in the Registration Department for 5 years. Over the course of time, she has held several positions. She has been in her current position for 2 years. Her responsibilities include , assisting students at the registration desk and assisting students with online registration over the telephone -- she is the primary support person assigned to this task. She has been coached over the past year to work with the phone calls before helping out at the desk.
To see how Alyssia was rated on Dependability, click on the Self Check below.