Frequently Asked Questions


What is my username?

  • Your username is typically your full ESC email address.

What is my password?

  • Your password is the same as your Portal password.

Is there a file size limit for uploaded documents?

  • Yes, 20 MB. This limit applies only to documents uploaded to the WEPA™ website, not print jobs sent from an application or printed directly from a kiosk with a USB drive.

If I upload a document to be printed, how much time do I have to print my document at the WEPA™ kiosk?

  • 24 hours. After that time, the document is deleted from the WEPA™ system; however, if that happens, you can simply upload your document again.

What forms of payment are accepted?

  • Connect Card – Connect Cash, WEPA™ account, and credit card (surcharge applies). Kiosks do not accept cash.

WEPA™ Customer Service 1(877) GET-WEPA